From SaaS to Service-as-Software: Designing the Next Generation of AI-Native Experiences
SaaS brought us access and scale. Service-as-Software is bringing outcomes, and with it, a new design imperative.
More articles
The Browser Is Waking Up
Browsers are no longer passive. Agentic AI is turning them into proactive partners, shifting what users expect and how products deliver. Design leaders must now rethink UX for systems that act, not wait.
Agent UX (AUX): Designing for the Next User
AI agents are no longer tools...they are users.
Agent UX (AUX) is the emerging discipline of designing for both humans and intelligent agents. If we do not design for agents, we are designing for obsolescence. The future of UX is not just human-centered. It is agent-aware.
The Next Social Network Is Not What You Think
OpenAI's new social platform signals a shift from tool-based AI to shared environments where humans and intelligent agents interact, learn, and evolve together in real time. This marks the beginning of the Agent Era.
Designing for Trust: Why Explainability Alone Falls Short in AI
Trust in AI is not built solely through explanations. It is earned through consistency, relevance, and ethical design. Explainability helps, but trustworthiness must be designed system-wide, not assumed.
Vibe Coding: Ushering in a New Era of Personal Software
Vibe Coding—a process fundamentally reshaping the relationship between creators and software.
What is Product Design?
Product Design is the art of seeing the world through others' eyes. It's a blend of creativity, empathy, and intelligence, where data and beauty meet.
Brand, UX, and the Power of Systems Thinking
Today, UX extends far beyond product design—it’s an interconnected system where every touchpoint shapes the brand experience. From marketing to customer service, every interaction matters. By applying systems thinking, we can craft seamless, cohesive experiences that drive brand loyalty and trust.
Redefining Intelligence
Intelligence is more than solving problems or test scores. It’s about learning, adapting, and synthesizing insights from interconnected systems to thrive in dynamic environments. Whether human or AI, true intelligence is the ability to grow, innovate, and respond creatively.
Case Study: Revolutionizing Stateful Analytics with SEAM-EZ
SEAM-EZ simplifies stateful analytics with visual programming, making data analysis accessible and empowering users across all skill levels.